Jun 12, 2022
In General Discussions
Zhongtai, in simple terms, is to do intensive management and reduce repeated wheel building. Business middle office is one of them. What kind of spark will it create with customer success? The author of this article has analyzed this executive list and shared it with you. Today, I would like to share with you the practical experience of service operation in the middle stage. I believe everyone is familiar with the concept of executive list middle office. The more common ones are technology middle station, business middle station, and organization middle station. In the early days, Alibaba and Huawei had related successful executive list applications. Today's sharing is mainly about the middle stage in business, and does not involve the technical and product level. In fact, the organizational method of Zhongtai is also very easy to understand. In short, it is to do intensive management and reduce repeated wheel-building, which is a bit of centralized power and overall management. If each department is regarded as a business unit, then the human resources department and the finance executive list department can actually be regarded as a middle office. So what kind of sparks will the success of Zhongtai executive list and customers produce? In the actual process of customer success, the author found that the value of Zhongtai far exceeded our expectations! 1. The business value of executive list serving the middle office 1. The first is the division of labor. Zhongtai means linking and coordinating, which is a secondary division of labor in a substantive sense. In the early stage of business, there is no need for Zhongtai. Take customer success as an example.